Terms of service

These terms govern your use of Satdobato (https://satdobato.com) and any purchase you make with us. By using our site or placing an order, you agree to these terms.

1. Orders and acceptance

Placing an order is an offer to buy. We may decline or cancel an order for reasons including stock unavailability, pricing errors, or suspected fraud, in which case we’ll notify you and refund any payment already made.

2. Pricing

Prices are shown in Nepalese Rupees (NPR) and include applicable taxes unless stated otherwise. We make reasonable efforts to ensure prices are accurate, but errors can occur; if we discover a pricing error on your order, we’ll contact you before proceeding.

3. Payment

We accept Cash on Delivery, eSewa and Khalti. eSewa and Khalti payments are confirmed once our team has verified your payment screenshot. Payment terms for each method are shown at checkout.

4. Delivery

Delivery timelines shown at checkout are estimates, not guarantees. See our delivery information page for details.

5. Returns and refunds

See our returns & refunds page for our current policy.

6. Accounts

You’re responsible for keeping your account credentials secure and for activity under your account. Let us know immediately if you suspect unauthorised access.

7. Acceptable use

You agree not to misuse the site -- including attempting to disrupt it, placing fraudulent orders, or using it for any unlawful purpose.

8. Limitation of liability

To the extent permitted by law, Satdobato is not liable for indirect or consequential losses arising from your use of the site, beyond the value of your order.

9. Changes to these terms

We may update these terms from time to time. Continued use of the site after changes take effect means you accept the updated terms.

10. Contact

Questions about these terms? Reach us at support@satdobato.com.