Refund policy
Last updated: October 2026
This policy covers when and how refunds are issued for orders placed on Satdobato. For step-by-step instructions on returning an item, see our returns & refunds help page.
1. Eligibility for a refund
You’re eligible for a refund when:
- An eligible item is returned within 7 days of delivery, unused and in its original packaging.
- An item arrives damaged, defective, or different from what you ordered.
- An order is cancelled before it has shipped.
Perishable goods, personal care items and other categories marked non-returnable on the product page are not eligible for return or refund, except where the item is defective or incorrect.
2. Refund method
Cash on Delivery orders are refunded via bank transfer or e-wallet (eSewa/Khalti) to the details you provide us. Orders paid online are refunded to the original payment method.
3. Timeline
Once we receive and inspect a returned item, refunds are processed within 5–7 business days. Bank or wallet processing times may add a few additional days before funds appear in your account.
4. Partial refunds
If only part of your order is returned, or an item shows signs of use beyond inspection, we may issue a partial refund reflecting the condition of the item.
5. Questions
Contact us at support@satdobato.com with your order number for any refund questions.